News

Change log

DialoX Platform 3.20 release - 2024-09-02

Today we released version 3.20 of the DialoX platform. The release notes can be found here.

We enhanced WhatsApp conversation handling in the inbox by supporting message replies and allowing users to see message emoji reactions. We also introduced features like license provisioning APIs, new Text to Speech models, AI token counting in BubbleScript and an improved operator ordering in the inbox.

Important for partners: We have created a studio feature that limits the access to possibly sensitive data of your customers. From now on you continue through an access screen to be able to see the contents of contacts and conversations. Access is automatically granted but it will then leave a record in the audit log of this provided access. You can find this in our manual https://manuals.dialox.ai/administration/access-requests.

DialoX platform release 3.18 - 2024-07-22

Today we released version 3.18 of the DialoX platform. The release notes can be found here.

We are gradually adding more support for mass communication using Whatsapp. In version 3.17 we already added a Campaigns page to manage and plan Whatsapp broadcasts. This enabled studio users to schedule the sending of Whatsapp templates to multiple specified Contacts at a specific point in time in the future.

Now we added in the Contacts section of the Studio the ability to:

  • see tags in the Contacts list

  • set tags to individual contacts in the side bar

  • set tags to multiple contacts at the same time

  • filter on tags

This way it is easier to define a Whatsapp campaign for a specific group of contacts. Check out the manuals for more information.

DialoX platform release 3.16 - 2024-06-24

Today we released version 3.16 of the DialoX platform. The main focus of this release is an improved experience around inbox notifications via push and e-mail.

Using the new inbox messages setting, you can now choose to be notified about every new message instead of only newly escalated conversations, by enabling the "Inbox messages" toggle in your notification settings page.

When you choose to be notified by email, it will only send one email, 15 minutes after the end-user's last message. This way you will not be spammed with email when an end-user sends multiple messages in a short period of time.

You can also toggle to also be notified outside of office hours now. This was requested by customers with smaller teams, so they never loose a conversation or message.

There are many more features and bug released, the details of which can be viewed in the technical change log.

DialoX platform release 3.12 - 2024-04-30

The focus of this release was an overhaul in the foundational data model of the platform.

We have completely redesigned the foundation of the elements that are responsible for keeping track of what the customer is entitled to use in our platform. We have done this by completely refactoring Accounts into the following new entities: Customers and Licenses.In Administration under Organisation, you will now find a new environment level called 🏠 Customer. When you click on a Customer you will see an object that looks like the former Account, showing the limits and entitlements for this Customer, see https://manuals.dialox.ai/administration/licenses for more information.

In the Studio section you will find that both the Bots page and Orders page are consolidated into one page called Home. This page will show all the bots that are installed in your environment, grouped by the license they are using. Using drag and drop you can easily install or move bots around over licenses. This makes it possible to easily switch a Bot from one license to another, effectively switching it from channels. For example, you can have one license with a bot running on your central Whatsapp phone number. Now you can simply drag the bot out of the license and drag another bot into the license to have it using the same Whatsapp number. See https://manuals.dialox.ai/studio/home for more information.

DialoX platform release 3.7 - 2024-02-05

This release contains both platform changes and changes to the bot templates and skills.

Platform changes

The tickets that are deployed as part of this release are described in our change log here. The high lights are:

  • Usage reporting is now available on account level in the Administration section.

  • Orders are now also visible on account level in the Administration section.

  • The Inbox is now completely styled according the Enreach Design system

Bot skills and templates

The Smart IVR, Call Deflector, Smart Voicemail, Web App and Social Inbox templates can now be upgraded with new versions of the Base flows, Phone flows and Chat flows skills that finally make use of a platform feature already introduced in version 3.5 of the platform that allows for first class support for Variables inside Flows, see the manuals for more information.

Studio release - 2024-01-08

Tonight we've deployed version 3.5 of DialoX which contains important changes that lay the foundation for future improvements. These foundations allow for the following, still feature flagged, features:

Local intents

By introducing local intents, as alternative to the current global level intents we are able to offer intent recognition capabilities that require less examples. This is possible because local intents will only be used in a specific context, which reduces the scope of the classification which therefore allows the classification to be performed by a LLM (large language model) which requires even less examples. This way the local intents can be trained with as little as 2 to 3 examples as opposed to the 15-30 examples for the regular intents that are pretrained on our own Bert based intent classifier or Google Dialogflow.

Variables

Another greatly desired feature is to be able to use variables in flows in a more user friendly way. Up until now, variables can be used in text by using the #{var_name} syntax. This is a quite cumbersome way and prone to typo's. In the coming weeks we will be working on an update of the Flows skills that allow for variables to be defined upfront and then picked from a list when composing your node text instead of typing it in using the above syntax. This will increase the quality of your bots while making them quicker to design.

Other…

See the following page for a more technical overview of the release items that are deployed.

https://developer.dialox.ai/home/changelog/#version-350

Studio release - 2023-09-26

We are proud to announce the release of version 3.0 of our conversation AI platform. Version 2 has brought a lot of new features since early 2020 with 57 steadily paced releases: Voice channels and WhatsApp became first class experiences and Flows changed the way you can build simple automated conversations.

With version 3.0 we have laid the foundation for leveraging the new generative AI models like ChatGPT directly in the core of our platform. This will allow for more fluent automated dialogues with less training as well as supporting Agents with tasks like summarising the conversation or suggesting answers.

Over the last months, we have also been working hard creating an enhanced and more integrated user experience of the Social messaging inbox. The new inbox is mobile optimised, allowing you to switch seamlessly between the desktop web, mobile app and embedded version of the inbox leveraging web and native push notification to keep you in the loop.

DialoX Platform 3.0 release

Studio release - 2023-03-28

The Botsquad studio has been updated to version 2.52.0 and the Bot skills are updated to version 1.5.0. See the platform release notes for all details.

The main improvement of the Botsquad studio is the addition of a brand-new notification system for the studio. You can now set your notification preferences for all the bots and environments using a single configuration form which you can find in your profile.

You can choose to receive your notifications in both push messages to your browser as well as per email.

With the Notifications drop down (bell icon in the upper right corner of the studio) you can always find the most recent notification messages.

See the new notifications section in the manual for more details.

Studio release - 2022-08-24

The Botsquad studio has been updated to version 2.41, which highlights the following changes:

  • Agency environment managers now have access to a new Administration view, which shows an overview of all bots, environments, accounts, users and channels.

  • Allow chatting with customers using an alias instead of your real name in the Inbox. Your alias can be set in the profile settings in the studio.

  • The new 360Dialog partner-integrated onboarding flow for Whatsapp has been implemented.

  • An "Announce" option for IVRs allows an announcement message to be played just before placing a call from a bot.

See the Botsquad Studio changelog for the full list of changes.

Studio release - 2022-06-07

The Botsquad studio has been updated to version 2.38, which highlights the following changes:

  • Rebranding of the general studio style to be more in line with Enreach's design system

  • A new overview page for showing and searching through conversation notes

  • Improvements to the deliver of whatsapp messages

See the Botsquad Studio changelog for a full list of changes.

Studio release - 2022-03-31

The Botsquad studio is updated to version 2.34, which includes many changes, including the following:

  • A new layout for the Inbox section, to provide a better overview of all conversations as well as more capable conversation filtering and sorting options.

  • The Inbox and CRM section of the studio are now mobile friendly so it is possible to answer conversations from a mobile web browser.

  • Conversation tags can now be pre-configured and easily set from the conversation sidebar in the inbox

  • The possibility to initiate conversations on Whatsapp from the CRM

See for more details the Botsquad Studio changelog.

Studio release - 2022-01-26

The Botsquad studio is updated to version 2.31.0 which includes the following major changes:

  • Instagram Messenger as added as a first-class channel. It is now possible to communicate with your instagram customers from the studio inbox or MS Teams.

  • The Whatsapp channel now supports interactive messages and message deletions

  • An IBAN number input has been added to the web chat widget

  • The email channel now has a dedicated UI for composing emails.

See for more details the Botsquad Studio changelog.

Studio release - 2021-12-08

The Botsquad Studio is updated to version 2.29.0 which includes amongst bug fixes the following major changes:

  • New channel is added to support email conversations

  • Conversations can be permanently closed now to solve issues around conversations having multiple or contradicting states. For this the 'Archived' tab is removed in the inbox and replaced by a 'Closed' tab.

  • The Phone channel is improved to support 'Refers' now next to dials in order to refer to another number while the bot will be out of the loop.

  • Allow login/signup through Operator SSO

See for more details the Botsquad Studio changelog.

Identity skill release 5.6.0 - 2021-10-07

Since the last studio release the Privacy Policy URL is now integral part of the Bot Settings and removed from the settings of the Identity skill. Make sure to add your Privacy Policy URL to the Bot Settings. Read more about it on the Privacy page.

Changed

  • Your Virtual Agent will now show the Privacy Policy URL configured in Bot Identity under Bot Settings on both the Web Widget as in conversations when asked for by the user.

  • The previously configured privacy statement under Skill Settings of the Identity Skill is now removed and no longer used.

Studio release - 2021-10-06

In our new studio release you will find a major overhaul of the layout of our studio. We now have an official change log and News tab. We have simplified the Channels and Inbox channels which you can now find under one tab. Escalations will now get the standard option to wait, leave a message or switch to Messenger or Whatsapp.

Changed

  • Under the Settings you will now find the Bot Identity, Opening hours and adjustable skill settings

  • In the Bot Identity you can easily select languages and add a Privacy Policy URL

  • Under Channels you will find the different channels that you can connect to the bot. Here you can also select which inbox you want to use, studio and/or MS Teams

  • For escalations it is now a standard setup that customers can choose to wait, leave a message or switch to Messenger or Whatsapp

  • A News item has been made in the main menu on the left side where you can find all new releases and updates

Answers skill release 5.7.1 - 2021-10-06

For Answers you can now choose between Existing or Custom training sentences

NextDialoX Platform 3.0 release

Last updated