DialoX Platform 3.12 release

Over the last two years, the DialoX platform is blending more and more into the Enreach product portfolio enabling powerful AI features to our rich UCaaS and CCaaS product offering.

In the previous three releases we have gradually deployed the features that together enable a configurable AI Market place. Using this Market place, our GTM's, Distributors and Partners can build custom Stores to offer preconfigured, plug-and-play AI solutions (Bots) to their own customer base.

In this release we have completely redesigned the foundation of the elements that are responsible for keeping track of what the customer is entitled to use in our platform. We have done this by completely refactoring Accounts into the following new entities: Customers and Licenses.

In Administration under Organisation, you will now find a new environment level called 🏠 Customer. When you click on a Customer you will see an object that looks like the former Account, showing the limits and entitlements for this Customer, see https://manuals.dialox.ai/administration/licenses for more information.

In the Studio section you will find that both the Bots page and Orders page are consolidated into one page called Home. This page will show all the bots that are installed in your environment, grouped by the license they are using. Using drag and drop you can easily install or move bots around over licenses. This makes it possible to easily switch a Bot from one license to another, effectively switching it from channels. For example, you can have one license with a bot running on your central Whatsapp phone number. Now you can simply drag the bot out of the license and drag another bot into the license to have it using the same Whatsapp number. See https://manuals.dialox.ai/studio/home for more information.